Refund and Cancellation Policies

Refund Policy

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APPAREL & PRODUCTS

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shop.starseed@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop.starseed@gmail.com and send your item to: PO Box 159064 Nashville Tennessee US 37215.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: PO Box 159064 Nashville Tennessee US 37215

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

INTUITIVE ORACLE CARD READINGS & GUIDANCE SESSIONS

All sessions are done remotely via Zoom link I provide in advance.

Cancelation/Reschedule/No-Show Policy: If something comes up and you need to reschedule, no problem at all. Just reach out to me to set up a different time!! Failure to communicate with me within 24 hrs in advance of the scheduled appointment time will result in a Cancelation Fee of $35. Failure to attend scheduled sessions results in a No-Show Fee of $75 to be respectful of both party's time and schedules.